Our Innovations

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Our Innovations

1960

  • First hotel with lifeguard tower and flag system to give a tide advisory (Best Western Jaco Beach Resort)

1983

  • First hotel in developing an annual plan of sporting events (Best Western Jaco Beach Resort)

1984

  • First to organize a network of hotels offering “open vouchers” to attract and develop the market for surfers (Best Western Jaco Beach Resort)

1986

  • First tourist hotels to sign contracts with the Costa Rican Tourism Institute (Best Western Irazu Hotel & Casino and Best Western Jaco Beach Resort)

1988

  • First to introWe are an Innovative group with multifaceted holdings

1960

  • First airport hotel – Airport La Sabana (Motel Bemo)
  • First hotel with parking (Motel Bemo)
  • First AAA® hotel in Costa Rica (Motel Bemo)

1970

  • First hotel designed to attract international tourists (Best Western Irazu Hotel & Casino)
  • First hotel on the outskirts of San Jose (Best Western Irazu Hotel & Casino)
  • First Central Valley hotel with pool and sports facilities (Best Western Irazu Hotel & Casino)
  • First hotel with car rental office (Best Western Irazu Hotel & Casino)
  • First hotel souvenir shop (Best Western Irazu Hotel & Casino)
  • First to organize an International beauty competition- Miss Irazu Central America and the Caribbean (Best Western Irazu Hotel & Casino)

1974

  • First hotel to offer transfers to downtown San Jose (Best Western Irazu Hotel & Casino)

1975

  • First beach resort; the largest of its time (Best Western Jacó Beach Resort)
  • First beach hotel treatment plant (Best Western Jaco Beach Resort)
  • First to have a sales department for attracting international tourists (Best Western Irazu Hotel & Casino and Best Western Jaco Beach Resort)
  • First hotel group with centralized corporate management services (Marta Hotels)
  • First hotel management company that offers a guaranteed occupation (Marta Hotels)
  • First hotel group with properties in the city and on the beach (Marta Hotels)

1978

  • First to offer transfers between hotels (Gray Line Tours Costa Rica)

1980

  • First to develop “charter” travel to develop the Canadian market in Costa Rica (Best Western Irazu Hotel & Casino and Best Western Jaco Beach Resort)

1982

  • duce casino games roulette, craps and baccarat (Best Western Irazu Hotel & Casino)

1989

  • First travel agency to sell charter flights to Canada (Gray Line Costa Rica)

1990

  • First condo-hotel (Villas Jaco Princess)
  • First hotel Best Western (Best Western San Jose Downtown)
  • San Jose’s first hotel to include breakfast in the rate (Best Western San Jose Downtown)
  • First travel agency to risk keeping an inventory of charter flights (Gray Line Costa Rica)
  • First casino operator in Playa Jaco (Jaco Beach Resort Best Western)

1991

  • First reservation center with toll-free calling from the US and Canada (Resertel)

1994

  • First to organize a professional surfing competition (Best Western Jaco Beach Resort)

1995

  • First Hampton Inn and first international hotel brand limited service (Holiday Inn Express San Jose Airport)
  • First car rental return center (Airport Boulevard)
  • First to develop a hotel (Best Western Jaco Beach Resort) mall
  • First Shopping Mall in Playa Jaco (Jaco Square)
  • First hotel in negotiating with an international chain of restaurants – Pizza Hut (Best Western Jacó Beach Resort)

1998

  • First hybrid all-inclusive hotel / European plan (Best Western Jaco Beach Resort)

1999

  • First Denny’s restaurant (Denny’s Irazu)
  • First restaurant with 24-hour operation (Denny’s Irazu)
  • First to offer daily tourist transfers around the country (Gray Line Tours Costa Rica)

2000

  • First to offer online hotel reservations (Marta Hotels Group)

2001

  • First Hampton Inn & Suites (Hampton Inn & Suites by Hilton San Jose Airport)

2006

  • First hotel to offer phone calls over IP (VoIP) (Holiday Inn Express San Jose Airport)

2007

  • First hotel to offer free international calls (Hampton Inn & Suites by Hilton San Jose Airport)

2008

  • The first hotel of over 100 rooms to receive the Certificate of Sustainable Tourism ICT level 4 (Best Western Jaco Beach Resort)
  • First Holiday Inn Express (Holiday Inn Express San Jose Airport)

 
Other regional innovations:
 
1975

  • Largest Hotel in Central America of its time (Best Western Irazu Hotel & Casino)

1995

  • The first hotel in Central America to offer 100% satisfaction guarantee (Holiday Inn Express San Jose Airport)

1997

  • Hampton first to develop an environmental program – Think Green (Holiday Inn Express San Jose Airport)

2008

  • First Holiday Inn Express in Central (Holiday Inn Express San Jose Airport)

2009

  • The first hotel in Latin America to receive the Excellence in Quality Award from Best Western International (Best Western Irazu Hotel & Casino)

2017

  • First Best Western Plus in Costa Rica